You can delete your BoltVeil account and the data linked to it yourself, at any time, from any browser. You do not need the app to do it.
How to delete your account
- Sign in at boltveil.com/login.
- Open Settings → Profile (direct link).
- Choose Delete account at the bottom of the page and confirm with your password.
The account is deleted straight away. If you pay by card, the subscription is cancelled at the same moment, so you are not charged again. The Refund Policy explains what happens to the period you already paid for.
If you cannot sign in, write to support@boltveil.com from the email address of the account and we will delete it for you within 30 days.
What is deleted
- Your profile (name, email address and password), your Bolts and rewards history, and the devices, browser extensions and apps signed in to your account.
- Your VPN and proxy credentials. We also close your VPN and proxy accounts at our infrastructure partners (those accounts contain no name or email).
- Premium time and Bolts you still had. They cannot be restored after deletion.
What we keep, and for how long
- Payment records: as long as tax and accounting law requires, usually up to seven years. The billing account is anonymised.
- A one-way keyed hash of the email address, for one year, so that a re-created account does not receive the welcome gift again. It cannot be turned back into your email address.
- Technical logs: they are erased on their normal schedule, within 14 days.
Section 8 of our Privacy Policy lists every retention period.