We want BoltVeil to work for you. If it does not, this policy explains when you can get your money back. It is part of our Terms of Service.
1. First purchase: 7-day money-back guarantee
You can ask for a full refund of your first purchase of a plan within 7 days of paying, as long as:
- your account has used less than 1 GB of residential proxy traffic in that time (using the VPN does not count), and
- your account has not broken our Acceptable Use Policy.
This applies to monthly and yearly card plans and to prepaid crypto plans bought on our website. The guarantee is available once per person: opening a new account does not give the same person a new guarantee.
2. Card payments
- Approved refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.
- Renewals are not refundable. You can cancel at any time in your dashboard; you keep your plan until the end of the period you paid for, and you are not charged again.
- If a renewal charge surprised you and you have not used the service since it was charged, write to us within 7 days of the charge and we will look at it case by case.
3. Crypto payments
- Crypto plans are prepaid for 1, 3 or 12 months and never renew automatically.
- Within 7 days of your first purchase, and on the same conditions as in section 1, we refund the US dollar value you paid, minus the network and processing fees of sending the refund.
- We send the refund in the same coin, or in USDT if that coin is no longer available, to a wallet address you give us. Check the address and network carefully: blockchain transfers cannot be reversed.
- If you paid less than the invoice amount, or paid after the invoice expired, write to us. We will either complete your purchase once the rest arrives or refund what we received, minus network fees.
4. Residential proxy traffic
- Proxy traffic packs are refundable within 7 days only if none of their traffic has been used. Once any traffic from a pack has been used, the pack is not refundable, because we pay our network partner for that traffic in advance.
- Traffic included in the Pro and Max plans is part of the plan and follows the rules for plans above.
5. Bolts and premium time earned with Bolts
Bolts and the premium days you redeem them for have no cash value. They cannot be refunded, sold or exchanged for money.
6. When we do not refund
- Renewals, except as described in section 2.
- Requests made after the 7-day window.
- Accounts suspended or closed for breaking the Acceptable Use Policy or the Terms of Service, including fraud, multi-accounting and abuse of this policy. These are closed without refund.
- Purchases made through a third-party store, if we ever sell through one. Those follow the store's own refund rules.
7. If we cannot provide the service
If an outage or a change on our side stops you from using a service you paid for and we cannot fix it within a reasonable time, we refund the unused part of your current period, whenever you paid.
8. Chargebacks
Please write to us before you dispute a charge with your bank; we can usually sort it out faster. While a chargeback is open, we suspend the account involved.
9. How to ask for a refund
Write to support@boltveil.com from the email address on your account, with the date and amount of the payment. For crypto refunds, include the wallet address and the network. We reply within 2 business days and process approved refunds within 5 business days.
10. Your legal rights
This policy does not limit rights you have under the consumer law of the country where you live. If you are in the EU or the UK, you may also have a statutory right to withdraw from a purchase within 14 days; if you asked us to start the service during that period, you may have to pay for the part you already used.